Dedicated, quality oriented individual with over 13 years of customer service, facility management and project management experience with a professional demeanor with strong organizational skills. I have a diverse background in Facility Management, Corporate Real Estate and Office Services/Shared Services. I am able to facilitate day to day operations, manage projects and possess strong communication skills. I am able to work independently or in a group setting equally as well.

I feel my personal attributes and soft skills make me a highly qualified candidate for this position.

References:

Available upon request

2015 – Current - Packaging – Humana Health Insurance - West Chester, Ohio

§ I’m responsible for understanding the policies and procedures for packing and shipping the customer’s prescriptions.

§ Meeting quota’s and process orders error free.

§ Communicating any production issues to team leads in a timely manner.

§ Safety team member.

2015 – 2015  Machine Operator / Line Lead -  Huhtamaki  Batavia, Ohio

§ I’m responsible for keeping scheduled start times and ensuring everyone gets their breaks as scheduled throughout the shift.

§ I’m responsible for keeping the area clean and safe from any hazards to reduce the risk of injuries.

§ I must verify that all material on the line is accurate to the order that we are manufacturing throughout shift.

§ I must communicate any problems with the machines or product to supervisor and shift leads in a timely manner. 

§ I’m responsible for the quality assurance of the product that we are manufacturing. I inspect a specific number of pieces every half hour to ensure the quality of the product is satisfactory and acceptable for retail.  I also ensure production goals are being met.

§ I coach, train and mentor new employees.

§ I have engaged in Lean Six Sigma/5S processes to ensure we are keeping scrap to a minimum as well making sure the environment is free from safety hazards.  

2014 - 2015  Project Manager / Lead Installer - APG Office Furnishings     Springdale, Ohio

§ Prior to the start of the project, I view the area as to where the project will be taking place.

§ I analyze the blueprints for each project to ensure they are correct. 

§ Product comparison, I cross reference existing product and new product from the blueprints to ensure we have all of the components on site to complete the project on scheduled.

§ I manage the installation team on the projects. There could be a range from 4 to 10 installers.

§ I communicate with sales personnel, designers, and customers about the progress or any issues within the project in a timely manner.

§ Ensuring customer satisfaction and quality control.

2006 - 2013   Assistant Office Service Manager -  Liberty Mutual   Fairfield, Ohio

§ Assisted Office Service Manager in managing day to day operations of the facility with the Strategic Business Units. Supported business needs of internal departments and maintained great customer service relations with internal and external customers.

§ Project Management, this would include, General construction projects, Network data projects within IDF’s, MDF’s. New floor plans of office furniture layouts. Assisted in opening and closing of offices as the lease expired.

§ Most of the project I managed fell into the waterfall style platform. I have an understanding of system requirements and how the processes should be implemented.

§ I help test products for defects as they were rolled out.

§ I overseen our security, café employees and worked closely with the property management group to help resolve any building related issues in a timely manner.

§ Obtained quotes for services needed done within the facility.

§ Overseen vendors, I was the point of contact for vendors when they came to the facility for the services they were performing. One key part was making sure the vendor had an up to date Certificate of Insurance on file before work was performed. 

§ Space Planning, I worked with internal departments when they needed space for expansion to create room for the adds to staff or restacking their department. I helped managed the space within the office, updated our floor plans when we had any type of movement within the facility. The system I used was Manhattan. (CAMF)

§ Office move Coordinator, I facilitated office moves from one employee to multiple departments over 100 employees. I helped implement the move plans and schedules.

§ I was responsible for helping with audits and making changes to access levels for security badges in the facilities security system via the C.CURE application.

§ Worked with Microsoft Office applications daily, I’m proficient with Outlook, Excel, & Word applications.

§ Processed work orders/tickets in a timely manner. I was using 360 facility requests to process work orders we were transitioning over to the Angus Anywhere system.

§ Submitted invoices to the accounts payable department for processing.

§ Incident Commander on Safety Committee / Life Safety/ First Responder. I also had to be aware of our Business Continuity Plan in case we had an event we had to set up temporary locations for specific business units.

§ Helped coordinate our weather and fire safety drills with the SBU’s. 

§ Experienced and trained as an Ergonomic Specialist.

§ Desktop Services setting up devices at workstations with dual and triple monitors. I setup all of the new hire workstations for the SBU’s in the facility.

§ Understanding of TCP/IP, DNS and DHCP

§ Backing up Software and Systems on devices

§ Moving and reconfiguring printers when moving VLANS, Setting up VOIP phones.

§ I helped with conference room scheduling, resolving double booking issues due to system errors. I also troubleshot any issues we had with the training equipment such as projectors, life-size and audio equipment in our conference rooms.

§ Workstation Modifications, I made modifications to workstations within the facility. 

§ Ordering and maintaining office supplies and equipment for the department.

2000 - 2005    Warehouse & Senior Mail Technician -   Liberty Mutual   Loveland, Ohio

§ Managed and supported 8 of the regional company’s insurance agencies with forms and marketing materials. There were thousands of agencies nationwide.

§ Managed all of the ordering and set reorder points for replenishment for the marketing material and forms for the warehouse. This consisted of 8 regional companies; the warehouse housed over 1,000 items.

§ Managed all of the shipping and receiving.

§ Overseen that all of the inbound & outbound mail was processed in timely manner.    

§ Forklift and electric pallet jack operations.   

§ Machine operator managed all of the maintenance on all equipment in the warehouse to ensure equipment wasn’t a safety risk.

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